Access the V CAST Music Store
V CAST
FAQ
About V CAST Music

Using Your V CAST Music phone:

About using your PC with V CAST Music

About Alerts



About V CAST Music

Q. What is VCAST Music anyway?
A. VCAST music is the most comprehensive mobile music service in the world, and allows customers to sync their DRM (Digital Rights Management)-protected WMA music stored on their PC using a compatible USB cable (sold separately) to their VCAST Music capable phones. Customers with a postpaid digital calling plan and Get It Now password can also purchase music directly from the VCAST Music Online store via a compatible PC (Windows XP operating system and Windows Media Player 10 software required), while customers with a VCAST VPak subscription and VCAST Music phone can purchase music directly from their phones from within the VCAST Coverage Area.

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Q. What will happen to the MP3 player on my LG VX8100 or Samsung SCH-a950 phone if I upgrade to V CAST Music?
A. Phones Purchased Prior to 1/16/06: The native MP3 player on your phone will be removed and the V CAST Music application will be installed on your phone. This means that you will no longer be able to play songs in MP3 format, as the MP3 player will have been removed. Please see below for step-by-step instructions on how to convert your MP3 songs to WMA format for playback on your new V CAST Music phone.

Phones Purchased on or after 1/16/06: Your new LG VX8100 or Samsung SCH-a950 will already have the V CAST Music application installed. These phones do not have native MP3 playback capability. Please see below for step-by-step instructions on how to convert your MP3 songs to WMA format for playback on your new V CAST Music phone.

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Q. Do I have to upgrade to VCAST Music to continue listening to my MP3 songs? (This applies to phones purchased prior to 1/16/06)
A. No. You are not required to upgrade to VCAST Music. The native MP3 player that came with your phone will remain accessible, however, you will not be able to purchase and download songs using your phone from the V CAST Music Store unless you upgrade.

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Q. If I upgrade, am I going to lose any MP3 songs I have stored on my memory card? (This applies to phones purchased prior to 1/16/06)
A. No. You will not lose any MP3 songs stored on your memory card if you upgrade. Upgrading your phone will not impact what you have saved on your memory card, but you will no longer be able to play those songs in MP3 format on your phone, as the MP3 player on the phone will have been removed. Please see below for step-by-step instructions on how to convert your MP3 songs to WMA format for playback on your new V CAST Music phone.

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Q. If I upgrade, am I going to lose any MP3 songs I have stored on my phone? (This applies to phones purchased prior to 1/16/06)
A. No. If you were using the MP3 functionality on your LG VX8100 or Samsung SCH-a950, those MP3 songs would have been stored only on your memory card. Those songs will not be lost if you upgrade your phone. Upgrading your phone does not impact what you have saved on your memory card, but you will no longer be able to play those songs in MP3 format on your phone, as the MP3 player on the phone will have been removed. Please see below for step-by-step instructions on how to convert your MP3 songs to WMA format for playback on your new V CAST Music phone.

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Q. How about what I have stored on my computer? (This applies to phones purchased prior to 1/16/06)
A. No. Upgrading your phone will not impact what you have saved on your computer.

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Q. If the upgrade will not result in loss of any MP3 songs stored on my memory card or computer, will the upgrade have any impact on my ability to listen to those songs on my LG VX8100 or Samsung SCH-a950?
A. The native MP3 player on your phone will be replaced with the V CAST Music application if you upgrade. This means that you will not be able to listen to MP3 songs using the phone after an upgrade unless the songs are converted to Windows Media Audio (WMA) formatted files that can be played using the V CAST Music application. MP3 songs will automatically be converted by Windows Media Player 10 to WMA format when syncing them from your computer to your V CAST Music phone.

Songs must be transferred ("synced") using a compatible USB cable and software compatible with your V CAST Music phone. Note: compatible USB cables and software are available from Verizon Wireless and can be purchased as part of the Music Essentials Kit.
  1. Open Windows Media Player 10. Windows Media Player 10 is only supported on the Windows XP operating system.
  2. Connect the USB cable to your computer and phone.
    Note: Please install the phone's USB drivers before connecting the USB cable to your computer.
  3. On your phone menu, go to Get Tunes & Tones within Get It Now and select Sync Music. Wait to receive the confirmation Connected on your phone's screen.
  4. To begin creating your sync list, drag the song file from the left panel (your computer song library) to the right panel. You can sync songs that are in the following format: WMA, MP3 or WAV. This includes songs purchased from the V CAST Music Store.
  5. When you have completed building your sync list, select Start sync in Windows Media Player 10.
    Note: Your V CAST Music phone plays songs only in the WMA format. If your sync list includes songs in other formats, such as MP3 or WAV, Windows Media Player 10 automatically converts the copy to be transferred to your phone to WMA format during sync. The file on your computer will remain in its original format.
  6. When the sync is complete, press END on your phone's keypad and disconnect the phone from the USB cable.
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Q. How about unprotected formats, like my MP3s?
A. Music formatted in unprotected formats such as MP3 can be synchronized to a VCAST Music phone by using a compatible USB cable and Windows Media Player 10, which will convert the tracks to Windows Media Audio (WMA) formatted files that are playable on the phone.

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Q. Can I synchronize songs I bought from the iTunes store?
A. Songs purchased through the iTunes store cannot be converted to WMA and moved to the VCast Music phone, since Apple does not support any devices besides iPods or the ROKR to sync with iTunes.

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Q. What is required to use V CAST Music?
A. To listen to music on your phone: A Verizon Wireless V CAST Music capable phone is needed. Check with your sales representative or online at www.verizonwireless.com for the latest V CAST Music capable phones. To transfer music from your PC to your V CAST Music capable phone, you will need a USB cable compatible with your phone and the appropriate software drivers for the cable. If you wish to sync music to your phone that is not already Windows Media® formatted (WMA), you will also need a PC with Windows® XP operating system and Windows Media Player 10 software in order to convert your files to WMA format. To purchase music from your phone. A Verizon Wireless V CAST Music capable phone is needed. Check with your sales representative or online at www.verizonwireless.com for the latest V CAST Music capable phones. Additionally, a subscription requires V CAST VPak. You must be within the V CAST Coverage Area to browse, preview, purchase and download music to your phone. To purchase music from your PC: To access the V CAST Music Online Store from a PC or to transfer music from your PC to a Verizon Wireless V CAST Music capable phone, you will need both the Windows XP operating system and Windows Media Player 10 (or higher) and an active Internet connection. (Note: V CAST Music is not compatible with previous versions of the Windows operating systems or Apple® Mac® operating systems (such as OS X) and iTunest®.) You also must be a Verizon Wireless postpay subscriber (pre-pay customers can not access V CAST Music at this time.)

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Q. What content is available from Verizon Wireless V CAST Music?
A. There are over 500,000 selections available in the V CAST Music store with more being added all the time. The 25 genres of selections are:

Alternative Blues Children Classical Comedy Country Dance
Easy Listening Electronica Folk Holiday Inspirational Jazz Latin
New Age Oldies Other Pop R&B/Soul Rap/Hip-Hop Rock
Soundtrack Spoken Vocal World

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Q. How much do songs on V CAST Music cost?
A. The price for each song you select to purchase is presented on your phone's screen before you purchase, You'll receive two copies of the song when purchased from your phone: a Windows Media Audio Pro Plus format at 64Kbps stereo is sent to your phone and a Windows Media Audio 9 format at 160Kbps stereo is sent to your account in the V CAST Music online store for downloading to your PC. You may also purchase songs and albums from your PC via the V CAST Music online store. Individual song prices are posted on the store. Albums are only available for sale on the PC and vary in price.

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Using Your V CAST Music phone:

Q. How do I access V CAST Music on my phone?
A. On your V CAST Music capable phone, go to the Get It Now® menu and select the Get Tunes & Tones category. Then select "Get V CAST Music" to launch the music catalog.

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Q. How do I purchase music from my phone?
A. From the V CAST Music menu, find the song(s) you want. Note: You can preview a song by selecting the song and then selecting "Preview"
  1. Then select the specific song and select BUY.
  2. At the "Confirm Purchase" screen, review the items and price and then select BUY.
  3. You'll receive a confirmation of your purchase and that the music is ready for download.
  4. A message indicating that you can "download now" will also appear.
  5. Select OK to save the music to your phone. (Note: If you select "Later", the purchased content will be available at a later time by selecting "Download" from the V CAST Music main menu.)
  6. The V CAST Music store will also send a copy of the music file to your V CAST Music store account for you to download to your computer.
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Q. Where can I use V CAST Music?
A. Certain features of the service require you to be in the V CAST coverage area. View Coverage areas. However, there are other features that are not dependent on what kind of coverage you are in.

Features that require V CAST coverage
  • Accessing the mobile catalog
  • Browsing the catalog
  • Previewing, purchasing and downloading music
  • Setting, deleting and opening alerts
Features that are not dependent on any particular coverage area
  • Managing and playing music that is synced or downloaded
  • Creating and managing playlists
  • Receiving alerts
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Q. Can I receive a call while I'm playing music on my phone?
A. Yes. The playback is interrupted and you will receive a prompt to either answer or ignore the call. The playback will resume from where it stopped when you complete the call.

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Q. Where can I store music if the memory on my phone is full?
A. Music can also be stored to a compatible external memory card. External memory cards should only be used for storage. External memory cards are available from Verizon Wireless.

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Q. If I delete a song that I purchased from my V CAST Music phone, how do I retrieve the song later?
A. Whenever you purchase a song directly from your V CAST Music phone, you also receive a second, higher quality copy of the song sent to your account on the V CAST Music Online Store. Please download this song file to your music library and re-sync the song to your V CAST Music phone using a compatible USB cable.

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Q. Do I use voice minutes when I'm using the application or listening to a song?
A. No. When you are using V CAST Music, you do not incur airtime charges during usage. Airtime used for V CAST services is included in your V CAST VPak monthly access fee.

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Q: Can I play my MP3 songs on a V CAST Music phone?
A. Our V CAST Music phones can only play songs in the WMA format. However, using Windows Media Player 10 and the appropriate USB cable and software, you can sync your MP3 files to the V CAST Music phone. During the sync process, MP3 files will be automatically converted to the WMA format that you can then play on the V CAST Music phone. The original MP3 files on your PC will remain in the MP3 format.

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Q: Can I make a playlist from my phone?
A. Yes. To create a playlist on your phone:
  1. Go to the Get It Now menu, select "Get Tunes & Tones," select "Manage Music" and select "Playlists"
  2. Press "Options"
  3. Scroll down and select "Create playlist"
  4. Give it a name and press "OK"
  5. You can now add songs by browsing through your library of music
  6. When a song is selected, press Options, select "Add to playlist", select the playlist and press Add.
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Q: Can I search for music on my phone and external memory card?
A. Yes. To search for music on your phone:
  1. Go to the Get It Now menu
  2. Select Get Tunes & Tones
  3. Select Manage Music
  4. Select "search" and enter song or album title, artist name or genre.
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Q. I have an older LG VX8100 or Samsung SCH-a950] do I need to buy a new phone to get VCAST Music?
A. No. Please visit any Verizon Wireless Store that provides technical support services for a free upgrade of software. Call ahead to see if your local Verizon Wireless Store provides this service.

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About using your PC with V CAST Music

Q. How can I easily keep track of my V CAST Music purchases?
A. Open Windows Media Player 10 and select V CAST Music. Log in, go to My Purchases. The purchase page lists every purchase (downloaded or not) you have made. Next to each purchase is an indication of whether the song has been downloaded or not. Downloaded songs can be found in the Library tab within Windows Media Player.

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Q. Do the songs I downloaded to my phone appear on my online store purchase list?
A. The purchase page lists every purchase (downloaded or not) you have made. An icon appears with each purchase that has not yet been downloaded. Downloaded songs can be found in the Library tab within Windows Media Player.

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Q. Can I download songs to my external memory card using a USB card Reader?
A. Licensed music must be synchronized to your phone or its external memory card using the appropriate USB cable and software in order to be playable on your phone. Licensed music transferred to the phone directly via a memory card will not play on your phone. .

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Q. Will I need to rename my song titles before I send them to my handset?
A. No.

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Q. Can I transfer Playlists from my PC to my Phone?
A. Not at this time. You can sync the individual songs and then create a playlist on your phone.

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Q. How do I login to the V CAST Music Online Store from my PC?
A. Please have an active Internet connection. Using a PC loaded with the Windows XP operating system and Windows Media Player 10, open Windows Media Player 10 and click on V CAST Music (found in the ‘Choose online store' list.). On your first visit, you will be presented with terms and conditions regarding your use of the service. After you have read and accepted these terms and conditions, you will reach the home page of the V CAST Music Online Store. Then, simply enter your 10-digit mobile number (using ONLY numbers and NO dashes or spaces) and enter your password. NOTE: Passwords are case sensitive. You must type it exactly as you when you registered. Then select "Login." If you don't have a password, please see the following two questions.

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Q. I have registered for for a Get It Now® service such as get TXTTM or get PIX & FLIXTM; do I need to register and create a new password on the V CAST Music store that I access from my PC?
A. No. Your 10-digit mobile number and get TXT or get PIX & FLIX password can be used to login to the site.

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Q. I don't have a password for any Get It Now® services, how do I register at the V CAST Music store?
A. Select the Register link in to the V CAST website.
  • Enter your 10-digit mobile phone number. Use ONLY numbers. Do not enter dashes, symbols, or spaces.
  • Click 'Send'. Your temporary password will immediately be sent to your mobile phone as a TXT message.
  • After you have received your temporary password, enter it into the Temporary Password box. NOTE: Passwords are case sensitive.
  • Create a new password:
    • Enter your desired new password into the New Password box. You will need this password each time you log back into the site.
    • Re-enter your new password in the Re-enter Password box to confirm spelling.
    • Click 'Save'.
  • You'll be taken to Confirmation page. Click "OK".
  • You'll be at the V CAST Music Store home page. Just log in and enjoy.
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Q. How can I retrieve my password to access the V CAST Music Store from my PC?
A. Click the 'Forgot Password' link on the left navigation menu from the V CAST Music homepage. Then enter your 10-digit mobile number (using ONLY numbers and NO dashes or spaces). Click the 'Send' button and your password will be sent to your phone as a text message.

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Q. How do I purchase music from my computer?
A. From you computer, please have an active Internet connection
  1. Open Windows Media Player 10
  2. Click on V CAST Music
  3. Sign In using your existing Get It Now password. If you have already created a password on vtext.com or Pix Place, this same password can be used to log into the online store.
  4. Browse and select the song(s) or the album you would like to purchase by checking the box directly to the left of the song or album. Note: You can preview a song by clicking on the "headset" icon in the Preview column.
  5. Select BUY
  6. You'll be asked to confirm your purchase
  7. Select Purchase
  8. You'll receive a message the content can now be downloaded
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Q. How can I transfer purchased music from my PC to my V CAST Music phone.
A. Music must be transferred ("synced") using the USB cable and software compatible with your V CAST Music phone. Note: compatible USB cables are available from Verizon Wireless.
  1. Use the USB cable compatible with your phone to connect your phone to your PC.
  2. Then open Windows Media Player 10 and select the "Sync" tab.
  3. On your phone, go to the Get It Now menu, select Get Tunes & Tones and then select Sync Music.
  4. In Windows Media Player 10, select "Edit Playlist" and select songs you want to sync and press "OK."
  5. Select to sync to either the phone's removable storage card or internal memory.
  6. Select "Start Sync" in Windows Media Player 10
  7. When complete, on your phone, exit Sync Music and disconnect the cable from your phone .
Note: For questions about Windows Media Player 10, please check the Windows Media Player 10 "Guide" tab

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Q. How do I convert my MP3 files to be playable on my V CAST Music phone?
A. Your V CAST Music phone can only play songs in the WMA format. However, using Windows Media Player 10 and the appropriate USB cable and software drivers, you can sync your MP3 files to the V CAST Music phone. During the sync process, MP3 files will automatically be transcoded to the WMA format that you can play on your V CAST Music phone. The original MP3 files on your PC will remain in the MP3 format. If you have MP3 files on a phone memory card, simply save them to your PC and then convert them as above.

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Q. Are iPod® and iTunes® music files compatible with my V CAST Music capable phone?
A. No. The only music compatible with your V CAST Music capable phone is that which has been imported from a CD via Windows Media Player 10, purchased from the V CAST Music service, or other purchased WMA (Windows Media Audio) formatted music.

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About Alerts

Q. What kinds of Alerts are available and how do I set them up?
A. You can set up to 10 alerts for information on new releases from your favorite artists. Alerts can be managed in the V CAST Music Store from either your phone or your computer. Alerts will be generated whenever there is a clear reference to an artist. Note: Standard text messaging fees apply according to your price plan.
To create alerts on your phone:
  1. Select Get Tunes & Tones
  2. Go to the Get It Now menu
  3. Select Get V CAST Music
  4. Find an artist that you are interested in
  5. Select Options
  6. Select "Set artist alert"
To create alerts on your PC:
  1. Open Windows MediaTM Player 10
  2. Click on V CAST Music
  3. Sign In using your existing Get It Now password
  4. Select My Alerts under My Profile – Welcome to V CAST Music
  5. Type in the artist of interest within Find Artist and press Go
  6. When the artist appears, click Add
  7. The terms for alerts appear
  8. Accept the terms by pressing OK and the alert is added to the list
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